Coming soon | Craft and work
David E. Sproule | For sale
PC Repair Shop Ethics
Quotes, data care, and trust at the counter
Trade ethics / tech | short field guide, about 12,419 words, 8 chapters
Bench work is technical. Counter work is moral. This book covers fair quotes, password handling, drive wipe honesty, and how to say no when a job is a money pit. Written for shop owners and techs who want repeat business built on trust.
For sale
Buy the DRM free EPUB for $4.99 CAD. Short field guide, honest length.
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Opening sample
Opening sample. The full EPUB ships after checkout.
You run a PC repair shop. Your hands are busy with technical work, but your counter interactions are where your business truly lives or dies. This chapter is about building trust, not just fixing computers. It's about making sure every customer leaves feeling heard, respected, and confident in your advice. Think about the last time you felt truly ripped off, or like someone was just trying to sell you something you didn't need. That feeling? You don't want your customers to have it. Your goal is repeat business, and that comes from trust.
Chapters in this draft
- The Trust Equation: Building Your Shop's Ethical Foundation
- Quoting with Confidence: Fair Pricing and Transparent Communication
- Password Protocol: Secure Handling and Responsible Access
- Data Integrity: Ethical Drive Wipes and Data Recovery Practices
- The 'No' Factor: Identifying and Declining Unprofitable or Unethical Jobs
- Customer Cultivation: Turning First Timers into Loyal Clients
- Ethical Pitfalls: Recognizing and Avoiding Common Shop Mistakes
- Reputation Reinforcement: Sustaining Trust and Growing Your Business
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About the author
David E. Sproule
Writes and builds from Edmonton, Alberta. Sproule Lit workshop drafts and Phyllux Tech, local first: files as masters, honest length, and tools people can use on a hard Tuesday.
